Healthcare · Irvine, CA
A HIPAA-compliant patient portal that cuts no-shows
An example build for a multi-clinic medical group
A multi-clinic medical group drowning in phone tag — scheduling, refills, and results all routed through the front desk. We build a HIPAA-compliant patient portal and digital intake that gives staff their days back and cuts no-shows.
What a build like this targets
What a build like this targets
- no-show reduction the reminder system targets
- ~1/3
- of front-desk time returned per clinic
- Hours/wk
- scheduling, localized in three languages
- 3-tap
- compliant architecture, review-ready by design
- HIPAA
The challenge
Picture a twelve-clinic medical group handling thousands of appointments a month almost entirely by phone. Front-desk staff spend hours on scheduling and reminder calls; no-show rates hover in the double digits; and patients wait days for callbacks about results and refills.
The EHR vendor's own patient portal is so poor that almost no one activates it. Compliance requirements — HIPAA, plus the group's own security reviews — scare off smaller vendors from customizing anything.
The approach
A build like this designs for the patients who actually visit the clinics — often a median age north of 50, many preferring Vietnamese or Spanish. Large type, three-tap scheduling, and full localization are requirements, not enhancements.
Security architecture comes first: a HIPAA-compliant infrastructure baseline (encrypted PHI at rest and in transit, audit logging, BAA-covered services) that the group's compliance counsel can review and approve before feature work begins.
What we build
The scope a build like this ships — and with 714software, the whole thing is delivered before you pay a cent: no deposits, no change orders, no surprise line items.
- Self-service scheduling synced live with the EHR's availability, in English, Vietnamese, and Spanish
- Automated reminder ladder (text → email → call) with one-tap confirm or rebook
- Digital intake: insurance photos, history forms, and consents completed before arrival
- Secure messaging for refills and results, triaged to the right staff queue
- Ops dashboard showing utilization, no-show risk, and front-desk workload per clinic
Technology stack
Under the hood
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